Politique d’expédition

SHIPPING


Order Processing
  • For orders with all products in stock, we ship within 1 to 2 business days.
  • For orders containing backordered or pre-ordered items, we ship once all items are in stock. If you would like in-stock items shipped immediately, please place two separate orders.
Shipping Destinations & Carriers
  • We ship within Canada, to the U.S., and internationally. Carriers include Canada Post Expedited Parcel, UPS, and Purolator, as well as international shipping via Canada Post.
  • When we ship, we select the most cost-effective carrier to ensure your order reaches you safely and efficiently. For example, if you choose Canada Post at checkout but UPS provides the same cost with faster, more reliable service, we may choose UPS.
Free Shipping & Flat Rate Orders
  • For free shipping or $10 flat-rate orders, the shipping option will be chosen at the discretion of OOH. If you prefer a specific courier, please select it at checkout.
Address Policy
  • Orders are shipped to the address provided at checkout. We cannot guarantee address changes once an order is placed.
  • In the rare case of a move or address issue, we will do our best to accommodate changes, but cannot guarantee successful delivery.
Tracking & Delivery
  • We do not ship Letter Mail via Canada Post to ensure that every order can be tracked reliably.
  • Once your package leaves our shop, all tracking and courier issues are handled by the carrier. We will always do our best to assist with any delivery problems, but resolution ultimately depends on the services of the courier.
Shipping Rates
  • Shipping options and prices are calculated at checkout.
Please Double-Check Your Order

We understand that mistakes happen, but to avoid any confusion or errors, please carefully review your order, including shipping address, item selection, and quantities, before submitting. Once an order is placed, changes cannot always be accommodated, so taking a moment to confirm everything helps ensure a smooth and accurate delivery.

Thank you for your understanding and for shopping with us!



Import Duty & Fees Policy


Orders shipped outside of Canada may be subject to import duties, taxes, and other fees imposed by the destination country.

For U.S. customers:

**Shipments to the US are suspended / not available for the time being due to ongoing tariff remittance issues.**

Goods valued at $800 USD or less may typically be imported duty-free. However, for orders over $800 USD, import duties and/or customs fees may apply.
These charges are determined by U.S. Customs and Border Protection and are not included in your order total.

Customers are responsible for paying any applicable import fees or duties upon delivery. Unfortunately, we are unable to estimate or cover these charges on your behalf.

Thank you for supporting our small business!